A personal reflection on the human crisis produced by the 4th industrial revolution. It is common cause that the real crisis to humanity on many fronts of the explosion in technology is the impact on human relationships -- between individuals and between individuals and institutions. So much so that we are witnessing a serious re-write of classic economic- and organisational theory. At the forefront is perhaps the most important sector of our transactional lives: banking and

To the point of Incapacitating wealth creation itself. It’s a cliché, I know, but one can only imagine the positive change that is possible if South Africa, or any economy for that matter, switches focus from wealth distribution to wealth creation. No matter which way one looks at it, one cannot share what has not been created. Eventually all the intangible vapour that has been created through debt, financialisation and asset appreciation, will have to find some anchor in the

Service lessons from a crisis. Rarely are so many profound lessons captured in one incident to risk being accused of displaying little more than consumer ranting in an otherwise sober column. But being market and customer driven has been one of my passions for a number of years. Indeed to the point of questioning the conventional understanding of what a market driven economy really means – service or self-gain. When things happen in my life that draw attention to these teachi